Orders and payments
Checkout issues, payment delays, promo codes, and refunds.
Get fast help for orders, keys, deliveries, and returns.
Checkout issues, payment delays, promo codes, and refunds.
Missing vouchers, redemption problems, and region mismatches.
Shipping, damaged items, returns, and gear compatibility.
Some providers take a few minutes to confirm. Refresh your order page after a short wait; if it stays pending, share your reference number with support.
Capture the exact error and contact support with your order ID. We verify redemption logs and replace invalid keys after validation.
Open Account > Orders, select your order, then check the delivered keys section. You can also use the confirmation link shown right after payment.
Refund eligibility depends on product type and usage. Unredeemed keys and undelivered hardware are reviewed case-by-case under store policy.
Use the contact form with your order ID, platform, and full error message. Complete details help us resolve most issues in one reply.
Vouchers appear in your account and order confirmation page immediately after payment clears.
Unused keys may be eligible for assistance depending on publisher restrictions. Contact support before attempting redemption so we can review options.
Some products are region-locked. Check the product region label before checkout; if unsure, ask support first to avoid redemption issues.
The checkout flow is prepared for Stripe and PayPal. If credentials are not configured locally, the app runs in demo payment mode.
Go to the cart summary, enter your code in the promo field, and click Apply. The discount appears immediately if the code is valid.
Promo codes apply to the already discounted cart subtotal when the code is active and the minimum subtotal is met.
Most hardware orders are dispatched within one business day and arrive in 2-7 business days depending on destination and carrier.
Address updates are possible before dispatch. Contact support as soon as possible with your order ID and corrected address details.
Yes. Digital vouchers are delivered instantly while hardware ships separately using the shipping details you provide at checkout.