Returns Policy
This policy explains THREAD DISTRICT returns support for damaged-in-transit and wrong-item cases, and confirms that exchanges are not offered.
Use this page before checkout and before contacting support to understand what can be reviewed, what is not covered, and what evidence support needs.
No Exchanges
THREAD DISTRICT does not offer exchanges for size, color, fit preference, change of mind, duplicate purchases, delayed decision-making, or customer selection mistakes. Customers should review product details, sizing notes, selected variants, and delivery or pickup information before checkout.
If you are unsure about sizing or product details, contact support before placing the order. Support can help with guidance before checkout, but exchanges are not available after purchase.
- No size exchanges.
- No color or style exchanges.
- No change-of-mind exchanges.
Eligible Return Review Cases
Returns are only reviewed when an item arrives damaged in transit or when the customer receives the wrong item. A return review does not automatically mean approval; support must verify the order, item, timing, and evidence before confirming the next step.
A wrong item means the delivered or collected item does not match the confirmed order record for product, size, color, or variant. Damaged in transit means the item or parcel shows damage linked to the delivery process before normal use.
- Report damaged-in-transit items as soon as possible after delivery or pickup.
- Report wrong-item cases before wearing, washing, altering, or using the item.
- Keep packaging, labels, and delivery materials where possible.
What Is Not Covered
Returns are not available for normal wear, customer-caused damage, incorrect size selection, preference changes, minor color differences caused by screen settings, used or washed items, altered items, or products without enough order verification.
THREAD DISTRICT may decline a return request if the item has been worn, washed, damaged after delivery, altered, missing required evidence, reported too late for verification, or not connected to a valid order record.
How to Request Support
Contact support through the contact page or support email with the order ID, account email or checkout email, phone number, product name, selected variant, delivery or pickup details, and a clear explanation of the problem.
For damaged-in-transit or wrong-item cases, include clear photos of the item, packaging, label, and any visible damage or mismatch. Support may ask follow-up questions before confirming whether a return can proceed.
- Use the correct order number so support can identify the order quickly.
- Do not discard packaging until support has reviewed the issue.
- Do not continue using an item after reporting a wrong-item or damaged-in-transit concern.
Review Outcomes
After review, THREAD DISTRICT may approve a return, provide further instructions, request more evidence, decline the request, or offer another store-supported resolution that fits the verified issue. Any refund or replacement decision depends on the order record, item condition, payment status, stock position, and fulfilment details.
Payment reversals, refunds, or replacements are not processed until support confirms the case and the required return or verification steps have been completed.